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Improving Your Workplace Communication

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Situational Leadership

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Communication Toolkit: Corresponding via Email

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BeReady-Medicare

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Communication Toolkit: Respectful Communication

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BeReady-Medicare Quality & Compliance

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Communication Toolkit: Communication Is Critical

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Communication Toolkit: Becoming a Master Communicator

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Phone Systems

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5
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Communication Toolkit: IM at Work

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Sales

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5
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Communication Toolkit: Connecting Over the Phone

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Aetna Medicare

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14
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Communication Toolkit: Communicating with Confidence

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AmeriHealth Caritas Next Marketplace

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12
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AmeriHealth Caritas Customer Service

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AmeriHealth Caritas Medicare

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Shared Services - Ascend Help Desk

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Banner Health

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Global Health

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HCSC Small Group

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IU Health Sales

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IU Health Provider & Eligibility

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Mass Advantage

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Paramount Health Medicare

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Providence - Medicare

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Providence - Individual & Family Plans

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Regence/ Asuris

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Shared Services - HVE (VBE)

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Zing Health/ Lasso Health

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Shared Services - Centene DSNP HRA

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Blue Cross Blue Shield of Michigan

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6
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Blue Cross Blue Shield of Michigan CMS

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6
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Licensed2Lead

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3
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Goal Setting

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All Employee Harassment Training

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Cultivating a Respectful Workplace

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Diversity Toolkit: Conscious Inclusion

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Diversity Toolkit: The 5 D’s of Difference

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Diversity Toolkit: Dismantling Workplace Discrimination

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Diversity Toolkit: Your Bias Is Showing

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Discussing Culturally Sensitive Topics

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Excel Basics

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Excel Basics: Getting Started

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Excel Basics: Using Charts and Saving

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Excel Basics: Entering Data

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Excel Basics: Formatting

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People Leader Fundamentals - New People Leaders

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Inspiring Creativity as a Leader

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What is Diversity, Equity, Inclusion, and Belonging (DEIB)?

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Women in the Workplace: Empowering Women in Your Workforce

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Diversity Toolkit: Barriers to Organizational Diversity

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Being an Inclusive Manager for your LGBTQIA+ Employees

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Establishing Equity

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Establishing Equity: The DEI Continuum

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Establishing Equity: The Ultimate Goal

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Establishing Equity: Integrating Inclusion

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The HR Guide to LGBTQIA+ Equality in the Workplace

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Customer Service 101: Connecting with Customers

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Delivering Stellar Customer Service

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Phone Etiquette: 10 Tips for Super Customer Service

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Phone Etiquette: 8 Essential Rules for Phone Etiquette

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Phone Etiquette

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Sales Toolkit: Addressing Objections

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Sales Toolkit: Common Types of Objections

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Sales Toolkit: Time Management Tips

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Sales Toolkit: Skills for Success

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Sales Toolkit: Selling Over the Phone

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Being a Positive Role Model

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Conflict Management Techniques

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Clarifying Team Expectations

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Managing Stress (Part 5 of 6): Leadership and Stress

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Composure in Leadership

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Guest Lecture Series

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Effective Writing Skills

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Effective Writing Skills: Basic Grammar Rules

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Effective Writing Skills: Basic Spelling Rules

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Understanding the Business Series

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Excel Basics: How to Filter

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Diversity Toolkit: The Inclusion-Exclusion Continuum

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